Official Documents

Privacy Policy hoki138 – Your Personal Data Protection

Hoki138 is committed to protecting the privacy and personal data of every player. This document clearly explains how we collect, use, store, and protect your information.

256-bit SSL Encryption

All data transmitted between your device and hoki138 servers is protected with bank-grade 256-bit SSL encryption — no third party can steal or intercept your data in transit.

Secure Data Storage

Your personal data is stored on servers protected by strict access controls. Only authorised staff have access to sensitive player information.

Your Data, Your Control

You have the right to access, correct, or request deletion of your personal data at any time through hoki138's customer support channels, available 24 hours a day.

No Data Sales

Hoki138 has never and will never sell, rent, or trade players' personal data to any third party for marketing or commercial purposes.

Legal Compliance

Hoki138's privacy policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We take our legal obligations regarding user data protection seriously.

Data Breach Notification

In the event of any data breach affecting your information, hoki138 will notify you in a timely manner and take immediate remedial action.

This Privacy Policy updated on 1 January 2026. Please check back regularly for any recent updates.

1 Introduction

Hoki138 takes your privacy seriously. This Privacy Policy document explains in detail how we collect, use, disclose, transfer, and store your personal information when you use the hoki138 platform at hoki138.vu or through our mobile app.

This policy applies to all users who register an account, browse our website, use our gaming services, or interact with the hoki138 platform in any way. By using hoki138's services, you agree to the data collection and usage practices described in this policy.

Hoki138 operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and relevant international data protection standards. We are committed to ensuring your data is handled with full integrity and responsibility.

If you are under 18 years of age, you are not permitted to use the hoki138 platform and no personal data from you should be collected. If you believe we may have collected data from someone under the age of 18, please contact us immediately.

2 Types of Personal Data We Collect

Hoki138 collects several categories of personal data depending on the nature of your interaction with our platform. Below is a summary of the data we may collect:

Data Category Information Type Requirements
Identity Data Full name, date of birth, gender, identification card number Required (KYC)
Contact Data Email address, phone number, residential address Required
Financial Data Bank account number, bank name, e-wallet details Required (Transaction)
Login Data Username, password (encrypted), login history Required
Game Data Betting history, wins, losses, game preferences Automatic
Technical Data IP address, device type, web browser, operating system Automatic
Usage Data Pages visited, access times, in-platform interactions Automatic

We only collect data that is strictly necessary for the stated purposes. hoki138 does not collect sensitive data such as health information, religious beliefs, or political affiliations unless required by law.

3 How We Collect Your Data

Hoki138 collects your personal data through several different methods:

  • Account Registration: When you register a new account, you directly provide us with your identity and contact information.
  • KYC Verification: During the identity verification process, you upload documents such as your identification card or passport to be verified by our team.
  • Financial Transactions: Your bank account or e-wallet details are collected during your first deposit and withdrawal process.
  • Platform Usage: Technical and usage data is collected automatically when you browse or use the hoki138 platform.
  • Customer Support: Information you provide when interacting with our support team is also stored for issue resolution and service improvement purposes.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to collect data related to your browsing behaviour on the platform.

4 Purpose of Personal Data Use

Hoki138 uses the personal data collected for the following purposes, all aimed at ensuring the best and most secure platform experience for you:

  • Creating and managing your user account securely.
  • Carrying out the required identity verification (KYC) process.
  • Processing deposits, withdrawals, and all financial transactions.
  • Detecting and preventing fraud, money laundering, and other unlawful activities.
  • Providing effective and responsive customer support.
  • Sending important account-related communications such as security notifications and transaction updates.
  • Sending promotional information and bonus offers (with your consent).
  • Analysing usage patterns to improve platform products and services.
  • Complying with applicable legal and regulatory obligations.

You may opt out of marketing communications from hoki138 at any time by contacting our support team. This will not affect your access to the platform's core services.

5 Data Sharing with Third Parties

Hoki138 does not sell or trade your personal data. However, in certain situations, we may need to share data with carefully selected third parties:

  • Payment Service Providers: Transaction details are shared with approved payment processors solely to facilitate your deposits and withdrawals.
  • Game Providers: Certain game data is shared with game software providers for technical game operation purposes.
  • Identity Verification Services: KYC information is shared with trusted third-party identity verification service providers to process background checks.
  • Statutory Authorities: We may disclose data to government authorities or law enforcement agencies if required by law or court order.

All third parties we share data with are bound by strict confidentiality agreements and are only permitted to use that data for the specific purposes related to the services they provide to hoki138.

6 Data Security Measures

Hoki138 invests seriously in security infrastructure to protect your personal data. The protective measures we have in place include:

  • Data Encryption in Transit: All communications between your device and hoki138 servers are encrypted using TLS 1.3 protocol with 256-bit encryption.
  • Data Encryption at Rest: Sensitive data such as passwords and financial information is encrypted at rest in our database.
  • Strict Access Controls: Access to user data is restricted to staff with a legitimate operational need, with all access logged and audited.
  • Two-Factor Authentication (2FA): hoki138 internal systems require two-factor authentication for all administrative access.
  • 24/7 Monitoring: Security monitoring systems operate around the clock to detect and respond to suspicious threats.
  • Regular Security Audits: We conduct regular security assessments and penetration testing to identify and address any vulnerabilities.

While we take all reasonable security measures, no system is 100% breach-proof. You also play an important role in keeping your account secure by using a strong password and never sharing your login credentials with anyone.

7 Data Retention Period

Hoki138 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal requirements.

  • Active Account Data: Retained for the duration your account remains active on the hoki138 platform.
  • KYC & Identity Data: Retained for at least 5 years after account closure, in line with anti-money laundering legal requirements.
  • Financial Transaction Records: Retained for at least 7 years for audit and tax compliance purposes.
  • Platform Activity Logs: Retained for 90 days for security and dispute resolution purposes.
  • Customer Support Records: Retained for 2 years after case resolution.

Once the designated retention period has elapsed, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

8 Your Rights as a User

As a hoki138 platform user, you have certain rights regarding your personal data under Malaysia's PDPA 2010:

Right of Access

You have the right to request a copy of the personal data we hold about you. hoki138 will process such requests within 14 business days.

Right to Rectification

If any of your personal data is inaccurate or outdated, you have the right to request a correction. You can update certain information directly through your account profile settings.

Right to Erasure

You may request deletion of your personal data subject to applicable legal retention obligations. Such requests are processed upon account closure.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes. You may also object to processing for other purposes under certain circumstances.

Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider if required.

To exercise any of the above rights, please contact the hoki138 customer support team via Live Chat or email. We will process your request within the timeframe required by law.

9 Cookies and Tracking Technologies

Hoki138 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as maintaining your login session. These cookies cannot be disabled.
  • Performance Cookies: Helping us understand how users interact with the platform for continuous improvement.
  • Functionality Cookies: Remembering your preferences and settings such as your preferred language and default bet size.
  • Analytics Cookies: Used to collect aggregated, anonymised platform usage statistics.

You can manage your cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of some hoki138 platform features.

10 Third-Party Links and Services

The hoki138 platform uses certain third-party services such as game providers and payment processors that may have their own privacy policies. hoki138 is not responsible for the privacy practices of these third parties.

Every third-party provider we work with is selected based on high security and privacy standards. We ensure that each provider signs a data processing agreement requiring them to comply with data protection standards equal to or higher than those of hoki138.

We recommend reading the privacy policies of the relevant game providers and payment processors if you would like to learn more about how they handle your data.

11 Amendments to This Privacy Policy

Hoki138 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, evolving legal requirements, or platform improvements. The "updated" date at the top of this document will always reflect the current version.

For significant changes that affect how we use your personal data, we will notify you via an in-platform notification or email to the address registered in your account before the changes take effect.

Continued use of the hoki138 platform after the effective date of any amendments constitutes your acceptance of the revised policy. If you do not agree with the changes made, please contact us or discontinue use of the platform.

12 Contact Us About Privacy

For any inquiries, requests, or concerns regarding this Privacy Policy or how hoki138 handles your personal data, please contact our Data Protection Officer through the following channels:

  • Live Chat: Available 24/7 via the chat icon in the hoki138 app or website.
  • Privacy Email: [email protected] (response time is typically within 3 business days)
  • General Support Email: [email protected]

We are committed to handling all privacy-related inquiries seriously and within a reasonable timeframe. If you feel that hoki138 has not addressed your concerns satisfactorily, you have the right to file a complaint with the Personal Data Protection Commissioner of Malaysia.

Your Data Is Safe With hoki138

With banking-grade security infrastructure and a full commitment to your privacy, hoki138 is Malaysia's most trusted online casino platform. Register your account with confidence today.

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